Is this Santiago de Surco hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Santiago de Surco hotel have a swimming pool?

No, this Santiago de Surco hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santiago de Surco hotel?

Best-rates for the Santiago de Surco hotel starts from $168 per night with includes Laundry, Air Conditioner, Bedding/Linens, Wellness Facilities, Guest Services, Internet, Wheelchair Accessible, Business Services, Restaurant, Bar, Child Friendly, Parking, TV, Transportation/Shuttle, Toiletries, Breakfast, Balcony/Terrace, Accessibility, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santiago de Surco hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santiago de Surco hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santiago de Surco hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santiago de Surco hotel?

Based on the information reported by the owner or manager, the Santiago de Surco hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santiago de Surco hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

El Polo Hotel & Suites | Hotel in Santiago de Surco

| 8.4 (91 Reviews) | 1 Bathroom

Santiago de Surco Hotel | El Polo Hotel & Suites

Hotel in Santiago de Surco

Hotel with free parking, steps from United States of America Embassy Lima
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
El Polo Hotel & Suites offers 60 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Towels

Bidet

Free toiletries

Hair dryer

Bedroom

Day bed

Down comforter

Premium bedding

Air conditioning

Bed sheets

Iron/ironing board (on request)

Soundproofing

Turndown service

Desk

Safe

Phone

Breakfast

1 bar

Room service available

Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14 for adults and USD 14 for children

1 restaurant

Minibar

Parking

Area shuttle (surcharge)

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Airport shuttle on request

Wheelchair-accessible parking available

Limo/town car service

Accessibility

Wheelchair-accessible path of travel

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Accessible airport shuttle

Wheelchair-accessible parking

Entertainment

Cable channels

32-inch LED TV

General

Conference space (700 square feet)

Meeting rooms - 2

Computer station

Elevator

Front-desk safe

Banquet hall

Spanish

English

Smoke-free property

Guest Services

Snack bar/deli

Babysitting (surcharge)

Laundry facilities

Soundproofed rooms

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Laundry facilities

Dry cleaning service

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: 11:00 pm contactless check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 3 years old or younger stays free when using existing bedding.

Payment Policy

Fee for buffet breakfast: approximately usd 14 for adults and usd 14 for children airport shuttle fee: usd 45 per person (one-way) airport shuttle fee per child: usd 45 (one-way) late check-out is available for a fee (subject to availability) facilities fee: usd 10 per person, per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 20333712505 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Zeng

Sep 14, 2025 12:23:15 AM

Review Score: 6

Summary: I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Suite, 1 King Bed Room Size: 592 square feet m² 1 King Bed	General Private hot tub, Hydromassage showerhead, Shower/tub combination, DVD player, Microwave, Square feet - 592, Extra bed count 1, Number of living rooms 1, Square meters - 55, Number of bathrooms - 1, Jetted bathtub, Cookware, dishware, and utensils, Private bathroom, Kitchen, No rollaway/extra beds, No cribs (infant beds), Wardrobe or closet, Refrigerator, Ping - 16.64, Bed count minimum 1, Bed count maximum 1
Deluxe Suite, 2 Double Beds Room Size: 592 square feet m² 2 Double Beds	General Private hot tub, Number of living rooms 0, Number of bedrooms - 0, Coffee/tea maker, Microwave, Shower only, Square feet - 592, Extra bed count 1, Square meters - 55, Number of bathrooms - 1, Private bathroom, Kitchen, No rollaway/extra beds, No cribs (infant beds), Wardrobe or closet, Refrigerator, Ping - 16.64, Bed count minimum 2, Bed count maximum 2
Senior Suite, 2 Double Beds Room Size: 431 square feet m² 2 Double Beds	General DVD player, Microwave, Shower only, Ping - 12, Extra bed count 1, Number of living rooms 1, Square feet - 431, Number of bathrooms - 1, Cookware, dishware, and utensils, Square meters - 40, Private bathroom, Kitchen, No rollaway/extra beds, No cribs (infant beds), Wardrobe or closet, Balcony, Bed count minimum 2, Bed count maximum 2
Senior Suite, 1 Queen Bed Room Size: 431 square feet m² 1 Queen Bed	General Microwave, Shower only, Extra bed count 1, Number of living rooms 1, Square feet - 431, Number of bathrooms - 1, Square meters - 40, Private bathroom, Kitchen, No rollaway/extra beds, No cribs (infant beds), Ping - 12.11, Wardrobe or closet, Refrigerator, Bed count minimum 1, Bed count maximum 1
Premium Room Room Size: 258 square feet m² 1 Queen Bed	General Number of living rooms 0, Square feet - 258, Square meters - 25.0, Number of bedrooms - 0, Shower only, Extra bed count 1, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Wardrobe or closet, Ping - 7.56, Refrigerator, Bed count minimum 1, Bed count maximum 1
Grand Suite Room Size: 258 square feet m² 1 King Bed	General Private hot tub, Hydromassage showerhead, Square feet - 258, Shower/tub combination, Coffee/tea maker, DVD player, Microwave, Square meters - 24, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Jetted bathtub, Cookware, dishware, and utensils, Private bathroom, Kitchen, No rollaway/extra beds, No cribs (infant beds), Ping - 7.56, Refrigerator, Bed count minimum 1, Bed count maximum 1