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Tokyu Stay Shibuya | Hotel in Tokyo

| 9.4 (1034 Reviews) |  1 Bathroom
Shinsencho Hotel | Tokyu Stay Shibuya

Hotel in Shinsencho, Tokyo

A rooftop terrace, dry cleaning, and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, a computer station, a front-desk safe, and multilingual staff assistance are onsite.
Housekeeping is available on request.
Tokyu Stay Shibuya offers 126 accommodations with washers/dryers and safes. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered on request and irons/ironing boards can be requested.

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Amenities

Air Conditioner
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 2:00 am contactless check-in available
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. kids stay free! one child 5 years old or younger stays free, per registered adult, when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for to-go breakfast: approximately jpy 1320 per person housekeeping fee: jpy 1500 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash cashless transactions are available safety features at this property include a fire extinguisher please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Reviews

Laura
Oct 8, 2026 03:43:16 PM
Review Score:   6
Summary: I requested a baby travel cot months in advance and multiple times and was assured I would be provided one but when we arrived we were given a new born next to me which was too small for the age of my baby. I was told nothing could be done but a few days later when we spoke to the manager we were told a travel cot would be sourced later that day. It meant for half of our stay our baby did not have a suitable place to sleep, despite being clear with the hotel months in advance if they could not guarantee a travel cot to let us know and we would source alternative accommodation. We cancelled a different, more affordable hotel for this one because they were able to guarantee a travel cot. The experience sadly soured our stay somewhat which is a real shame.
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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Tokyu Stay Shibuya starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Tokyu Stay Shibuya does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Tokyu Stay Shibuya starts from $276 per night with includes Balcony/Terrace, Bedding/Linens, Kitchen, Air Conditioner, Designated Smoking Area, TV, Accessibility, Business Services, Wheelchair Accessible, Breakfast, Child Friendly, Internet, Wellness Facilities, Toiletries, Guest Services, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Tokyu Stay Shibuya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Tokyu Stay Shibuya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.